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"really disappointed"

"tip for others with the same issue only one end of the watch charges double check on the back of the watch face where it says usb charger"

"the only issue i have found is that the steps done doesn’t necessarily correlate with another app that i use but it’s not far out"

"you will encounter sync issues when uploading 5+ workouts in one go due to the limited watch memory however to avoid this just record one "workout" for the entire session or just sync to the app after every individual workout"

"having owned a more expensive fitness tracker i wasn't expecting too much from this cheaper version how wrong i was it's fantastic i love it arrived quickly easy to set up you need to download an app it's very accurate with steps and sleep cycle heart rate etc and of course looks good to charge it you"

"although the map feature on the walk run feature doesn't work"

"the biggest issue is it tracks car journeys as steps i mean i’m not sure why but obviously it’s pretty pointless for monitoring steps"

"the watch annoys me so much at this point that i rather not know my exact step count every day than having to deal with this connection issue every day"

"i've used it with my phones gps and tested its accuracy next to my husbands very expensive garmin"

"i was put off a fit bit due to negative reviews and decided to go with this one due to the positive reviews and the same type of product for a fraction of the price"

"in the interests of fairness i downloaded this app to two other current samsung mobile phones and the same problem"

"don't waste your money if you are planning on pushing anything while you walk"

"bluetooth stopped working and wouldn't connect on the 2nd day of use"

"however nothing worked"

"my main use case was for the alarms i wanted a watch with multiple alarms and a timer on it and this fit the bill however the phone app was awkward to use and in the end i just ended up not wearing it because it wasn't a satisfactory experience"

"i bought it for my daughter who has thin wrists and she found it quite uncomfortable to wear"

"perhaps i was just unlucky"

"takes upwards of 30 seconds to give a reading often doesn't even work if the screen goes dark before it has a reading it has to start over"

"this makes for extremely uncomfortable wear with the watch vibrating very regularly even when you don’t want it to"

"this could kill someone with a bad heart frankly as it is entirely inaccurate"

"this isn't something that particularly irks me but for someone who wants more concrete data all in one place it might be quite annoying"

"my previous watch was 10 times as good as this but cost 10 times as much times are tight so i will have to tolerate this somewhat rubbish but not completely terrible device"

"while this may not appear to be to be a major disappointment it is frustrating"

"it is now completely useless after a little over 5 months and is a financial waste"

"i have found the device to be very inaccurate when it comes to running speeds and distances i have tried changing my stride length in the settings but it’s still fairly bad in the attached picture of my treadmill workout the distance was actually 6"

"unfortunately this did not live up to expectation as was quite difficult to use and also the screen was very dim so vertually impossible to see the screen as well"

"completely inaccurate"

"quite useless"

"there are two minor complaints though"

"essentially the false readings of the watch caused her real stress and anxiety so i would definitely not recommend purchasing this item"

"super disappointed"

"the instructions are absolutely appalling pointless"

"was expecting a darker blue as pictured the blue is a lot brighter plastic catch with the pin feels very flimsy not entirely sure how accurate the steps are"

"the daily records suggests my heart rate fluctuated wildly which was not happening during the exercise"

"the watch lights up when you move around at night so if you are a light sleeper it may disturb your sleep"

"the heart rate monitor doesn't seem at all accurate either so in all i am upset at having wasted money"

"accuracy seems good against known walks likewise heartbeat measurements"

"i rarely leave negative reviews but felt i needed to for this item as it really is a substandard product"

"this makes it very difficult to charge and probably unsafe as i have to balance it correctly in the charger plug"

"could do with more faces to pick from"

"one drawback however is that you can only set 3 different activities to choose from at a time and the list of options is somewhat limited"

"but there's one reason and one reason alone why basically this product is regretfully unusable for me"

"very handy function if you are in a noisy setting and won't hear feel your phone in your pocket bag"

"the only gripe i would have us that the tracker is only identified on the app as a serial number rather than the name of the tracker brand name for example "

"but if i wear it tight enough to take readings there's still a gap at the sides see 3rd pic where you can see shape doesn't fit while the top and bottom parts press firmly into my skin and leave uncomfortable indents pic 2 "

"once the bracelet is removed you simply insert the watch charging terminal into a usb port for about 30mins"

"i gave this to my wife as she lost her conventional pedometer which had been clipped to her belt"

"the frustration though was the exercise function stopping randomly and being hopelessly inaccurate"

"perhaps if a firmware upgrade comes out that allows me to disable haptic completely then i would be keen to try again"

"the only other thing i would say i didn't like is in the sunlight the watch was hard to see even on full brightness but this is common on many devices so not a major issue"

"i obviously toss about a lot the first part of the night some nights as it does not log from the start other nights it logs from the start to the end of sleep so this is a me not machine issue"

"the shop are being unhelpful in their responses to my emails however they do respond and i am reasonably hopeful that we can resolve the issue"

"by the way they don't so they are fake reviews"

"admittedly it is cheaper than other models so you expect some poorer performing functions but bluetooth connectivity is the main thing required to use it so the device is practically useless"

"my previous watch was 10 times as good as this but cost 10 times as much times are tight so i will have to tolerate this somewhat rubbish but not completely terrible device"

"then she made me realised we were pushing prams and our arms were not moving so it didnt register our steps"

"given the price point i didn't have any high expectations however i was pleasantly proven wrong!"

"although during that very day it has managed to fall behind over 2500 steps to what the phone was showing"

"having a strap with a buckle is more comfortable and less fiddly than ones where you have to press in a button"

"i find this annoying as when i turn over while i'm sleeping the screen sometimes turns on and basically blinds me or lands up waking me up this isn't a constant problem but it has happened a few times "

"however after wearing it for just 3 weeks the strap broke i'm not a heavy handed person and take great care with everything the strap has a plastic buckle and hear lies the problem because it's not hard wearing"

"this fitness tracker is on the cheap end of the market compared the brand named ones but well worth the money i find it extremely accurate doesn't count 200 steps when getting out of bed and walking downstairs like my alta hr did comfortable to wear and so far not a single issue when syncing with my mobile phone would highly recommend this fitness tracker"

"you will encounter sync issues when uploading 5+ workouts in one go due to the limited watch memory however to avoid this just record one "workout" for the entire session or just sync to the app after every individual workout"

"it would appear that most of the reviews are kidding themselves that they have done x number of steps in no time"

"screen completely invisible in daylight making it almost useless if you are outside until you get back"

"some days it synced with no issues and other days it refused completely"

"the constant laser auto scanning blood pressure light is bright and can be annoying at night if you want to record your sleep data"

"00 there is an annoying amount of haptic buzzing going on on my wrist as i'm doing things so much so that i've reverted back to my previous newyes s7 it is so much calmer"

"definitely doesn't track the same as the health app on your phone eg samsung health do unsure which is the most accurate"

"and if you need it on really tight which you do how healthy is it for your wrist to be confined 24hrs a day?"

"this tracker is massively inaccurate as others have said it counts steps when i'm not moving not even my arms or doesn't count when i am"

"the main issue is the bluetooth connection"

"it tracks my steps well and the gentle vibrating alarm had been a god send rather than using my phone and waking my wife and little one up"

"worthless basically if you take it off at night the hr lasers fire off randomly and can scare the shit out of you at 4am with blinding light in the face"

"i am very sceptical when it comes to buying technology products which are at the lower end of the price spectrum"

"this isn't something that particularly irks me but for someone who wants more concrete data all in one place it might be quite annoying"

"tip for others with the same issue only one end of the watch charges double check on the back of the watch face where it says usb charger"

"spoiler alert: my husband kept this one and i settled on the inspire hr"

"it does not however have a swimming function at all so i spent ages trying to book a hermes collection to return"

"at first i thought it works well however i became doubtful after it showed me a wrong sleep analysis and then did not track my cycling"

"slightly disappointing is the tracking heart rate"

"it's a cheap product and i'm afraid it shows"

"i'm not too bothered as at night i will charge my watch i made the fatal error of not doing this and the battery died only to have lost my entire step count for the day!"

"not great for fidgety sleepers"

"sadly i have to return this"

"initially was a little inconsistent particular with the sleep monitor but then i realised that you may need to refresh the data every now and then swipe down on the screen then that populated the data"

"i followed all the trouble shooting but it still remained inconsistent"

"one day i fell asleep on the sofa in the evening and it didn't track it but did the trick few nights later recording 'time awake' in sleep tracker between getting up downstairs and falling back asleep in the bedroom"

"the pink one gets dirty with use over time but that is kind of expected"

"so as the straps are rubber they can't wrap around as easily without causing irritation : overall love the features and the look but physically not great for tiny skinny people!"

"pros: very affordable and appears to be accurate cons: a minor complaint it can be a bit of an effort to remove the slotted part of wrist strap to enable charging but that's better than losing device on a ride"

"sadly wrong"

"by the time i could pull it tight enough to sit properly ish it was pretty uncomfortable definitely not something i could wear all day"

"it seemed to work fine for me heart rate sleep monitor distance traveled etc then i gave it to me mam which is where it all goes wrong"

"i do not consider myself particularly it proficient but i managed after several attempts tp get the watch to 'bind' with the app'"

"i have a trapped nerve in my left hand wrist so i wear it on my right wrist"

"my review is pretty limited as i only deal with this aspect"

"it became obvious that it could be of benefit to my husband who is a diabetic"

"the app the basic data was easy to read but once i wanted to see more detail the graphs are really difficult to see being too small to see the text"

"the watch itself seems very strong and i don't feel i will have any further problems whatsoever"

"and then went on a 3 hour hike walking downhill for the first hour and taking two hours on the way uphill"

"the app runs all the time it never properly sleeps or runs in the background i have noticed a significant drop in battery life since installing it"

"its one failing is its virtually impossible to read the display in bright sunlight which is slightly annoying when your outside"

"i have wasted my money and wished i could have sent it back"

"i already have a garmin vivofit but wanted a tracker that measures heartbeat so i bought this one"

"i know it is inexpensive but if i dont trust the readings it is worthless to me"

"i will be returning but annoyed at the hassle!"

"finally the biggest gripe of all yet another cheap piece of rubbish that i can't for the life of me work out how it gets so many good reveiws but here's the thing they include a bribe a little card to claim cash back if you give them a 5* reveiw!"

"the frustration though was the exercise function stopping randomly and being hopelessly inaccurate"

"firstly i dont ever leave reviews however i am so impressed with this product i decided to do it!"

"the app itself is broad ranging and easy to interact with and check on biological functions such as heart rate sleep pattern etc"

"i do find however the sleep tracker rather poor"

"initially i thought it was overcounting steps but then when i checked it against another device i use i found it was marginally over hard to compare because because the other tracker was on my phone which i don't always carry with me but i believe it is comparable"

"also i like the fact that i get call and email notifications without needing my phone close at hand"

"it charges quickly and has a novel charger that you don't need any extras to use removing the strap from the unit is tight but this is a good thing less chance of it coming off when in use"

"it freezes a lot and the ability to see the step history is poor with tiny numbers and a need to click precisely on a line graph for each date some numbers i cannot read as they are obscured by the line"

"the battery life was good but charging is a little annoying as it has to be in a usb port in computer or tv we don’t have a computer so it was abit tricky getting to the back of the tv each time to charge it wont charge in a normal plug with usb port i’m not sure why"

"however a few times it has tracked me as sleeping in the day when i was actually gaming or watching tv it would be nice if you could then delete this in the app but you can’t"

"the app is nice and straight forward to use but my problem with the device was the syncing to my google fit which was very inconsistent and as i use that for tracking on my fitness pal this was a problem for me"

"it is a small colour display which isnt overly wide so notifications like emails texts and messenger are readable but do not expect anything other than plain text"

"i like how you don't need an extra cable to charge the tracker just remove the strap and plug into a usb port it was a bit stiff to remove the strap on the first charge but this became easier to take on and off afterwards"

"either the few quid i saved on the colour band has short changed me in the mechanics of the watch or i have a serious health issue!"

"to be completely honest they are not 100% comfortable for me but i might just be overly sensitive because i don't like wearing any type of jewellery"

"in bright light you can't see the minutes and don't buy the pink strap it can look dirty easily and not all things will wash off"

"then she made me realised we were pushing prams and our arms were not moving so it didnt register our steps"

"the heartbeat monitor was very intermittent after following all instructions"

"but then the description is misleading"

"nice watch shame about the app"

"i'm a bit confused about how it measures sleep particularly the starting poing the end point seems to be when you go to the app to update it"

"i have had cheap trackers before only replacing when straps broke etc but none have been as inaccurate as this"

"unfortunately the return window closed therefore this was a £20+ costing lesson to be learned but safe to say i won't be trying to find a easier elderly friendly alternative to the bigger brands in future!"

"a few minor problems with erratic heart rate and bluetooth"

"but the types of exercise were quite limited"

"essentially the false readings of the watch caused her real stress and anxiety so i would definitely not recommend purchasing this item"

"*hurts my wrist sometimes"

"it will break soon enough i am sure"

"an optional fabric strap would've been a more useful way to get around this problem as the rubber one is painful!"

"a couple of minor niggles: the screen can be difficult to read in bright sunlight even on the brightest setting this may be a problem with this type of product generally"

"same distance both ways but somehow fewer steps uphill and fewer calories which definitely wouldn't be the case as it was obviously much harder uphill "

"in general it's a nice unit but still might have to return unit as the vibration is driving me nuts"

"it told me how many calories i burned so it motivated me"

"the step counter is ok but the watch constantly loses the connection with my phone so most days there is no record of what i've done"

"i hope the battery doesn't get progressively worse"

"there's plenty of adjustment settings on the strap to enable the correct comfort fit for any sized wrist 👍 the battery life seems to last well ive been updating surfing options and doing short walks over 3days and it still has 58% battery after only one charge"

"it has many issues"

"buy it don't buy it you decide plus like me you can always send it back if its telling you your loved ones having a heart attack and their not but don't take my word for it you better check them because your watch might be working"

"strap was easy to get off to charge just peeled off from one side"

"we are currently doing the steps challenge at work and i was looking for one which is not expensive to track my steps"

"i have a relatively new phone with very little else installed i am sure it's this app causing the issue"

"as seen in the photos it is not scratch resistant in the slightest"

"i’ve also been for a walk almost every night since having it uk weather permitting of course and i already think i’ve almost lost a pound by doing more exercise and cutting out my snacking in just the two weeks i’ve owned it"

"a little charge and off we go"

"dial display is very faint in the sun even at max brightness and i can't even tell the time"

"con's battery lasted about 5 days first time"

"i've also been asleep while having a shower and making and eating breakfast"

"plenty of holes to adjust"

"my opinion is give this a miss and look for a more expensive and recognised brand as basically you get what you pay for"

"it definitely doesn’t have the same breakdown of ‘exercise types’ as more expensive brands would provide for example i end up selecting ‘workout’ to represent a variety of activities that aren’t included on the app"

"it's early days but i've been for a few runs and walks with it now and i feel that the accuracy is pretty good"

"finally the biggest gripe of all yet another cheap piece of rubbish that i can't for the life of me work out how it gets so many good reveiws but here's the thing they include a bribe a little card to claim cash back if you give them a 5* reveiw!"

"essentially the false readings of the watch caused her real stress and anxiety so i would definitely not recommend purchasing this item"

"still fully functional"

"can’t see an alternative that looks any better but no i wouldn’t recommend it"

"so accuracy wise it was really bad buy and i'll be sending it back"

"there are other problems"

"the instructions are absolutely abysmally useless in english and no better help on line"

"paring was not great sometime along with updating"

"if you're on a budget or dont want to spend too much money on something to just monitor your steps then i would recommend buying"

"then after 3 weeks of use the buckle broke while away on holiday so gave up and returned"

"it is true that you need to give the watch strap a good tug to remove it so that you can charge the device however it isn't an issue and it assures you that the watch won't fall off accidentally"

"i don’t want to upload my data to any app but it doesn’t give another option so i put in false data"

"feels rewarding when you finish a activity and it gets logged into the app"

"it freezes a lot and the ability to see the step history is poor with tiny numbers and a need to click precisely on a line graph for each date some numbers i cannot read as they are obscured by the line"

"got it to replace a yamay one that appeared to failing at counting steps"

"awkward at night"

"my phone doesn't count my indoor steps and this watch does but every time i take off the watch for a long time it disconnects from my phone"

"don't waste your time on these marketing initiatives"

"there is on line help if you really get stuck"

"cannot be viewed as it is upside down"

"i also emailed the company via their website and there was no reply so there is no customer support as far as i can see"

"i will be honest and say initially i felt the size of face and strap uncomfortable but within a day of wearing it settled and i don’t even notice that i’m wearing it"

"on removing the packaging i was most impressed with the build quality of both the wrist strap and the sensing unit itself"

"there's plenty of adjustment settings on the strap to enable the correct comfort fit for any sized wrist 👍 the battery life seems to last well ive been updating surfing options and doing short walks over 3days and it still has 58% battery after only one charge"

"don't be put off by the cheap price it does everything the branded models do!"

"admittedly it is cheaper than other models so you expect some poorer performing functions but bluetooth connectivity is the main thing required to use it so the device is practically useless"

"i previously owner a fitbit charge 2 which i wore for a number of years before it finally gave up the ghost"

"but unfortunately i didn't trust the numbers it reported hr monitor stopped working after a few days and i ended up returning it for a refund after only a week or two"

"poor communication with app binds to the app but then doesn't update data"

"i have noticed that the device leaves some marks on my wrist sometimes however that is just due to my extended usage of the device and it is something that can't be avoided"

"however it is march and i bought it in october and it’s broken"

"a few minor problems with erratic heart rate and bluetooth"

"anyway frustrated at not being able to get it to work properly she gave it back to me and told me to use it"

"returned it as unhappy with brightness"

"this makes it very difficult to charge and probably unsafe as i have to balance it correctly in the charger plug"

"to remove the band is really easy just follow the instruction to pull it sideways as advertised it takes 1 2 hours to charge it to 100%"

"but i think it will just be the case of me getting used to taking off a few hundred steps a day and keeping an eye on walks with my dog :d apart from a couple of complaints so far really impressed!"

"make for interesting reading when settling down in bed i do a final connect refresh for the day and screenshot my day's steps heart rate and sleep patterns"

"i followed all the trouble shooting but it still remained inconsistent"

"good but while the watch seems to work as described it's failing to me is when it comes to reading the display outside in sunlight i find this difficult"

"it's not very well designed and my first device was rendered useless after housing broke which meant watch couldn't be secured to strap"

"another downside linked to that was i wasn’t able to delete that ‘workout’"

"the fitbit is way better in my view in terms of the app and info you can dive into but i wanted something cheap so i guess i can't complain too much"

"don't hesitate order it!"

"i haven't used the specific modes too much walk run bike however they have all of the useful information needed for any outgoers who require it"

"its comfortable to wear and is water resistent but not water proof i wear mine in the shower "

"i did have a few concerns about the quality and privacy policies for the required smartphone app but decided to go for it anyway"

"the pedometer proved to be less accurate than the one on my phone by a way"

"the app is supposed to allow you to contact veryfitpro with problems but after sending 2 messages to them i am still waiting for a reply"

"i am only using it for a daily step counter and general watch so cant comment on the accuracy of the different activities nor the sleep tracker however i have noticed it keeps trying to find a pulse when its not being worn bright green lights flicker through the night the screen can be a little hard to read if out on a sunny day even at level 5 brightness but that is my only minor complaint so fairly negligible in the grand scheme"

"the watch looks pretty well built and i like the fact that i don’t need a separate cable converter to charge this device"

"the first was a christmas present for my mum and the heart rate tracker let her realise she had a serious problem"

"i am incredibly disappointed and angry to have wasted money i can't afford to waste and maybe i should have paid more attention to the reviews"

"i wonder if this is a known fault?"

"not totally sure on the accuracy of the calorie counter often shows i burned more calories on doing 10 000 steps about 45 mins walk than a full 1 hour weights workout or 30 minute hiit session"

"we went on the same walk at same time my watch calculated 270 kcal burned and the apple watched calculated 260 burned"

"i've just decided to buy another one one because the screen is very scratched now"

"battery lasted over a week taking the strap off wasn't hard at all i know that some people complained about that "

"i haven't completed a detailed features functions comparison with others but it does all the basics steps walking running bpm sleep activity alarms setting stopwatch i haven't tried the bike tracking to my satisfaction i now wear it all the time except in the shower and the only minor criticism i have is that it is sometimes difficult to read the secondary display minutes on the clock and activity detail outside in the daytime due to size brightness of the display "

"this made it incredibly hard to track how many calories i was burning as i could only use rough estimates which was considerably detrimental to my fitness routine"

"easy to read and doesn’t over count"

"sleep tracking doesn't seem accurate and doesn't sync up on the app often"

"i have found these in a number of poor quality imports recently and i wish amazon would put a stop to it"

"i got this for the heart rate monitor as i suffer from bad anxiety and used for a calm me down it arrived very quick and simple to tie in with the app on the phone got various different settings for all aspects not tried the sleep monitor as yet but will be worth this as i have a checkered sleep pattern"

"pros: very affordable and appears to be accurate cons: a minor complaint it can be a bit of an effort to remove the slotted part of wrist strap to enable charging but that's better than losing device on a ride"

"it charges a few times then stops and nothing you do will change that fact"

"accuracy seems good against known walks likewise heartbeat measurements"

"also according to the sleep tracker i never go to sleep before 2am"

"all the functions from heartbeat to steps where becoming more and more inaccurate until eventual the first one we purchased stopped sinking at all the blue tooth function failed to register on any device so it became useless overnight avoid this rubbish cheap nasty chinese rubbish they couldn't"

"poor service and not fulfilling promises"

"if you want a smooth working watch and an app wouldn't recommend"

"the instructions are absolutely abysmally useless in english and no better help on line"

"i have had cheap trackers before only replacing when straps broke etc but none have been as inaccurate as this"

"absolutely rubbish!"

"tells me i've walked 780 steps during the night and had zero sleep!"

"checked the amount then walked for a minute and it counted like 2 steps"

"i haven't had it very long so i cant fairly discuss it accuracy"

"i left it to charge and started smelling a bad burning smell after a while"

"we have owned much more expensive similar products previously and from what i can see the performance of this is in no way inferior to those"

"the rest of my family have the expensive step trackers which have all stopped working just a year on"

"the bluetooth has problems"

"i bought this to replace a faulty fit bit charge 2 and was unsure if it would be able to compare to the fit bit"

"can be changed between white or coloured info but"

"got this to replace my old fitness tracker as the battery life was failing"

"counted 13 steps the other day it reported back 32 i adjusted the step size it is still way wrong"

"00 there is an annoying amount of haptic buzzing going on on my wrist as i'm doing things so much so that i've reverted back to my previous newyes s7 it is so much calmer"

"i have contacted them but had no response have also emailed on the supplied email address and no response so customer care is poor"

"out of the box it was very easy to set up and it’s operation was easy to understand and explain to the kids"

"this is put under quite a bit of stress in removing and reattaching the strap and also when the fitness tracker is in use"

"overall then not impressed incidentally why smart fone as far as i can see they contain loads of apps these are about very little mostly and the possiblility of you getting scammed broken into by downloading these willynilly must be high becausei'm betting security is unimportant both from sales and form user"

"*wrist sense had to be turned off as when wearing my coat with short sleeve it was buzzing constantly for all its faults i do love it"

"is accurate with steps and heart rate and also tracked his sleep which was great to see how he sleeps as it monitors quality of sleep"

"the watch itself is a little uncomfy now and again but nothing major and that's only my personal opinion as i'm not really a fan of wearing watches anyway i'm going to purchase"

"the veryfitpro app is reasonably good but could perhaps follow the android design guidelines a bit more closely to create a more intuitive interface"

"so just shows how inaccurate"

"took probably half an hour to connect"

"i do occasionally manual check my heart rate but not on a sunday and it is not always 62 so i have no idea why the app does this"

"however after wearing it for just 3 weeks the strap broke i'm not a heavy handed person and take great care with everything the strap has a plastic buckle and hear lies the problem because it's not hard wearing"

"the steps don't track unless you move your arms so shopping for an hour pushing a trolley doesn't count but brushing my teeth does?"

"worthless basically if you take it off at night the hr lasers fire off randomly and can scare the shit out of you at 4am with blinding light in the face"

"there are issues though"

"overall not a good experience really disappointed and would not recommend anyone spend this much money on a mediocre device"

"i have however followed many different online guides written for and by people facing the same issue"

"the only issue i've had with it is the gps tracking of runs cycles"

"the first sync installation only took about half an hour other people may have had sync issues if they moved their phone away from the device or didnt have it on charge"

"the one draw for me was fitbit pay which is only available on the more expensive devices"

"i didn’t try it for swimming but from what i saw on the forums that doesn’t work either"

"the biggest issue i had was the setup"

"my main complaint is that fitbit software don't know if it's "talking" between watch and phone or the android phone app that seems to have some bugs connection issue at times"

"this has been a very expensive and poor value for money purchase considering that my versa will literally not even turn on or even tell me the time let alone count my steps andive only bee able to use it for 5 months"

"i made a mistake in choosing to ignore the negative reviews i read before buying the fitbit versa unfortunately the negative reviews were entirely correct"

"initially i had the same problem and called fitbit yet again"

"and the other problem i have is the charging dock thing i never really move mine it stays in my front room"

"don't' really know why you would waste your money on an iwatch etc when you can get this"

"this was an upgrade for me after my fitbit charge hr stopped working for no reason just after it's warranty expired"

"this really bugged me i tried everything restoring the watch back to factory settings re pairing clearing the cache in my phones bluetooth system apps but nothing worked"

"it also has an alarm feature you can set multiple alarms which is good for my medication etc these alarms are silent t and the watch vibrates"

"not everyone appears to get this problem as my daughters boyfriend has one and has no trouble syncing so perhaps a bad batch?"

"however i have 2 gripes: as you can see by the photo the watch is incredibly bulky and domed and in my opinion uncomfortable to wear"

"maybe i was just unlucky but i got the impression when trying to find a solution to my connection issue that this was not unusual"

"it pretty much refuses to sync with my samsung galaxy and doesn't even show up as a bluetooth device on my iphone or pc"

"fitbit is sending a replacement but it’s a huge inconvenience"

"i initially only noticed the hugely increased flights of stairs as this was glaringly obvious "

"absolute waste of £200 and will never by a fitbit product again"

"comments on poor syncing go back to the start of the year so it's clear that this is also a persistent issue"

"total waste of money and has been returned to amazon"

"unfortunately it is really inaccurate for example this morning it told me i had swum 27 lengths when in fact i had done 50"

"a huge disappointment definitely not recommended"

"the rollout of the system 'upgrade' has been appalling"

"look it's not the end of the world to be without my fitbit for 2 weeks and if this is the worst thing that happens to me this year it will be a great year"

"it also worrying recorded my swim as steps taken that day too meaning these were totally inaccurate too"

"having bought this as an upgrade from my charge 2 and using it for a month i am very disappointed"

"i've had this watch for a week now and it's proving to be incredibly frustrating"

"a few of its shortcomings: extremely short battery life half advertised amount "

"i’ve worn the versa 3 times in the pool and it has been wildly inaccurate every time"

"this is way to fragile and utterly pointless as what use it a fitness tracker that cannot survive 3 weeks of wear!"

"customer support were good but spent days giving repetitive advice to re sync re set update firmware but this made no difference"

"it uses horrible fiddly pins to fasten onto the watch body and excess strap held in place by a notch system that's annoying the hell out of me to adjust"

"that's probably it's greatest weakness along with reliability issues"

"shame the bluetooth connection keeps failing and need resetting"

"to be functional it needs its first software update and this it where i really struggled"

"it uses horrible fiddly pins to fasten onto the watch body and excess strap held in place by a notch system that's annoying the hell out of me to adjust"

"the sync is fiddly and less reliable"

"i am sure this particular one was just defective however i will think again whether i would purchase again i never got the chance to use exercise app due to the poor performance of watch"

"in summery the biggest waste of £140 i have ever made 3 weeks old straight in the bin g shock for work ordered"

"unlike with versa less than one month of owning it is completely stopped working"

"5 hours the battery died and when i re charged it showed the incorrect time for days until i returned it i really tried hard to use this and to like it but ultimately after several factory resets it was just too frustrating"

"transferring music is needlessly tricky fiddly and so slow you'll have time to learn to fiddle your way through a tough mudder before you've got a podcast on your wrist"

"for the price though it's so disappointing"

"however the most frustrating feature is that it does not provide a breakdown of each individual lap time when you sync with the mobile app"

"without doubt the versa 3 is the worst fitbit device i have ever used and in my view is not fit no pun intended for use"

"took forever to set up"

"first thing to do change wrist bands most stupid procedure known to man"

"developers frequently see testing as an irritating nuisance hampering their productivity"

"been using for just over month some little disappointments along the way can't put music on using imac but finally excited to try my first swim 20 mins didn't dive or anything but i was aware that it is 50m water safe regular swim"

"i think they are very overpriced and you can get very good ones now for a fraction of the price"

"i spent a year contemplating if i should get this device as an android user we are fairly limited"

"now for the bad bit after about two months i noticed my watch wasn't syncing with my phone and no amount of fiddling would remedy that the result was fitbit got involved and had to send me a new one as it was found to be faulty actually i cant fault the customer service side of this they were absolutely brilliant they couldn't help enough so they sent me a new fitbit versa which lasted about a month again with connectivity issues and then the screen became really slow and unresponsive"

"notifications from other apps like whatsapp doesnt work most of the time"

"your advertising for this device is utterly misleading in fact its false"

"impossible to connect due to buggy android app"

"i also find it very difficult to persuade a session recording to end unless i don't want it to as to all the music health sleep and lifestyle nonsense"

"i had a small issue that it would not push notifications but reset my phone and it sorted that out"

"fitbit were useless and just sent info on how to reset the thing which never remedied any of the issues"

"i have wasted hours on this and to be honest i don't trust them anymore"

"very basic and connectivity issues are constant"

"sadly after 4 years of being a firm fitbit fan i’ll be returning mine and buying an apple watch"

"just flickers irritably at you"

"customer support were good but spent days giving repetitive advice to re sync re set update firmware but this made no difference"

"it also has some nod towards working as a smartwatch message previews limited replies multiple faces etc"

"i was experiencing constant issues with my versa syncing with my galaxy s7 edge running android 8"

"after being unplugged at 99% taken at 3:24pm"

"also can’t wear it whilst putting on makeup etc as it counts a ridiculous amount of steps due to such high sensitivity i had the setting on normal "

"so the buggy software coupled with the fragility of the screen is why i have given it a low score"

"the one glaring weakness is that spinning in the gym counts for nought in the steps sweepstakes"

"the fitbit conveniently waited until just after the warranty expired"

"perhaps the folks at fitbit solved the software bugs before i turfed up"

"another error"

"unfortunately this watch had a fatal flaw that it reacts to raindrops as if touched which means on a decent ride length it thinks you're touching it"

"for the money i've paid i'm deeply unsatisfied"

"only real issue is occasionally stops syncing with her phone needing the fitbit app to be force closed turn bluetooth of and on again and then reopen the app and that normally sorts it"

"not fit for purpose but the fitbit rep was most unhelpful and did not listen to me when i said wanted a refund very arrogant and no understanding"

"over the last year i have had four of them all replaced under warranty for the same fault which is after a few months they refuse to sync with the app and this means amongst other things they lose time the first function of any watch"

"i am very unhappy"

"i am very angry"

"having previously had numerous problem free fitbit charges in our household i took the plunge and decided to upgrade to the new versa"

"only negative so far is the same old fitbit problem of skin irritation infection which on me can be quite a problem"

"heart rate would change drastically depending on where you put this on your wrist"

"com the multiple issues i was facing are identified 2 3 years ago and the common answer is were sorry and try this but it's still not fixed"

"the battery then failed"

"however there are a few things that made me downgrade it: 1 the sleep function is erratic and unreliable despite several resets its readings bear little resemblance to my real sleep patterns"

"i would never ever buy another product from this appalling company any ever again"

"i'm astonished that fitbit released a product in such a buggy state"

"bought the versa charcoal special edition to upgrade from my charge 2 which was still working well but the battery was starting to drain quickly"

"the versa is a significant improvement on the earlier models i have used but it suffers from a poor display"

"this scratched very badly in less that a week"

"changing straps is much less easier than on the charge a clear backward step"

"the app then kept being unable to find the versa saying unhelpful things like "turn bluetooth off and on again" whereas there were clearly no problems before the firmware upgrade "

"constant issues with wifi connectivity means it doesn’t even function as a watch forever get the dreaded ‘clock face error’ message but unable to install one"

"whilst killing myself during a crossfit class the hr read 120 135bpm"

"now there's another issue with my heart reader being completely out of wack which is having an effect on my calorie count and active minutes in which customer service are aware of the issue but have not can not fix it and probably won't be able to any time soon based on the email that i just received"

"i was told that they knew the fitbit versas were faulty but they couldn’t do anything about it until they had worked out a solution which isn’t acceptable for a £200 watch"

"and when you see comments like 'have tried oneplus 5 honor 10 honor view 10 honor 9 neextbit robin s8 plus google pixel s7 g6 plus all dose the same ' on the fitbit forum it's clear that this is not an isolated problem"

"all i keep getting is “we are dealing with an unusually high volume of customer issues and will get back to you as soon as we can" i can’t be the only one with this issue surely?"

"2 the band removal replacement is stupidly fiddly considerably worse than the elegant and effective system of the charge 2"

"the heart monitor records a varying heart rate while the device is on the bed side cabinet thus leaving you no confidence as to what it records on your wrist"

"luckily i had ordered a stainless steel strap at the same time and that came with extra pins"

"totally unacceptable"

"i've had this watch for just over 2 months now and the only problem i've ever had with it so far is sometimes a notification refuses to be cleared"

"the choice of apps is very limited but i only use the basic ones anyway as i prefer using my phone for anything else i don't understand why people bother writing texts playing games or reading the news on such a small screen "

"all of this these things while not ideal i could live with until yesterday when i woke up to find that fitbit had sent me an email to say there had been some suspicious activity on my account and so therefore my account had been temporarily blocked!"

"sadly i have returned the watch it just kept freezing on me"

"i had a fit bit charge and the battery life was pretty good but the battery on this is abit rubbish every 2 days i’m having to charge it it does charge quick but that’s not the point when it says on the info you get 4 days plus battery i don’t think so it also doesn’t connect with my bank other than that it’s a nice watch"

"issues i've had: won't sync to phone randomly stops receiving notifications doesn't respond to "taps" battery life randomly loses completed exercise in my wish to justify my purchase i tried very hard to ignore the first 4 even though the connectivity issues are nothing to do with my phone despite what fitbit would have you believe remember this is a phone that works with every other bluetooth device out there i own without issue including all the other fitbit device i have without issue but apparently the fact it doesn't work with the fitbit versa 3 and only with the fitbit 3 is all down to a buggy phone"

"i have been using since the 20th april having previously having a second hand charge hr first gen that i got given a few years back and used it for like 8 9 months and gave up on it mainly because it didn’t have an interchangeable strap and the fact it was a weird purple colour so when i wanted to buy a new watch i knew i wanted another fitbit and found this one and i ordered it almost instantly my wrist now feels empty without it on"

"regular loss of connection wrongly triggered stops a total nightmare if you track daily commute"

"avoid these at all costs"

"it could easily have slipped onto the floor and been damaged"

"5 hours the battery died and when i re charged it showed the incorrect time for days until i returned it i really tried hard to use this and to like it but ultimately after several factory resets it was just too frustrating"

"went downhill from there: synchronisations started to fail and eventually gave up"

"only thing is and we’ve read a lot about this particular problem so i only hope they’ve sorted it for future models the floor tracking seems vastly off"

"i have found out that the reasons people hack fitbit accounts can be in order to a try to claim a new fitbit by using your account details and or b more alarmingly use the gps data from your exercise on walks runs etc and your sleep patterns to figure out where you live and when you sleep!"

"to date i have had to delete the app several time reinstall again just to get them to sync"

"lightweight but most of the extras are more hassle than there worth !"

"essentially a throw away item which is suprising given its price"

"you bought over pebble that knew how to do this so well and yet failed so badly"

"the watch is great but unfortunately after 6 7 months use the battery started losing charge at ever increasing rates until after 8 months the battery would completely expire within a day"

"contacted fitbit help line they asked me to do several tests and confirmed it was beyond repair had an option for replacement or upgrade for 50% off chose to replace"

"massively dissapointed by this flagrant disregard for product transparency & a company amazon would do well to dissociate itself from"

"after applying the so called upgrade i had numerous problems"

"this wasn't a cheap purchase so to get these issues after only 8 10 weeks of use is appalling"

"had a major problem that their customer service could not fix"

"having only owned this versa 3 weeks you can imagine my dissatisfaction at the screen developing a massive crack in it from no obvious accident or incident!"

"fitbit have been great and sorted a replacement without much hassle"

"overall not a good experience really disappointed and would not recommend anyone spend this much money on a mediocre device"

"the sleep function is rubbish and lacks detail and the step counter isn’t accurate"

"but after a few weeks of usage gps tracking has proven to be totally unreliable"

"and the help instructions are hilarious i’m reasonably savvy about these sorts of things but they were so convoluted that they i could only imagine they were a way to postpone the inevitable return of the item"

"the final nail in the coffin for me was the versa's refusal to pair with my laptop or earbuds despite multiple attempts at resetting the watch and reinstalling apps"

"i have one of the limited edition versions"

"i wish i’d read the fitbit forums before purchasing what they say about the awful service from fitbit is true"

"a large proportion of support calls on consumer devices are rtfms: caller has simply failed to read the effing manual"

"my only negative would be the battery"

"but the strap broke suddenly"

"about a week later it stopped syncing"

"without glasses i can t read the stats during a run the figures are much smaller than on a garmin"

"the mechanism to attach and remove exchange the strap is very fiddly i paid £150 for mine and thats just about right"

"also i’ve been wearing my versa daily for a week and it’s already scratched i had my alta 2 years and barley had any scratches i feel like this is a design flaw from fitbit as they don’t offer screen protectors on their websites so you’d think the glass would survive anything for a everyday smart watch"

"must say i’m really disappointed as this has happened on my active holiday so even if i wanted to i could not get it replaced soon"

"one major thing to note i have a tattoo on my watch wrist and the blaze never had an issue reading my hr however the versa can't do it this is a known issue all over the fitbit forums"

"the gist was that recent updates made things worse fitbit were aware but would not say when it would or could be fixed"

"syncing is very hit and miss it 'looks' connects start syncing drops out and then start the cycle again"

"more importantly my 1st watch completely broke down just around 3 months after putchase"

"i’ve not had any issues with screen black outs connection issues or syncing"

"not sure if this is a watch or phone issue"

"after three weeks of frustration fitbit acknowledged this one was also faulty and offered another replacement"

"i do like this watch but i have found that the "4 day battery life" could have been wishful thinking the best i can get is nearly 3 days but that's better than my samsung gear only 2 days or my michael kors smart watches 1day when the battery is getting low i get an email telling me about it why!"

"oh and as it runs is own fitbit software and not android wear the contactless payments only work with about 4 hardly known banks in the uk!"

"if you’re buying from the uk the number of banks that support fitbit pay are incredibly limited and neither of the banks i use monzo and hsbc are supported"

"it’s a real shame as it’s a lovely looking piece of tech but it’s let down by poor firmware"

"but now it seems to have become faulty and is very hit and miss with the charging i have to check it to make sure it is actually charging"

"so i am sad to say my watch is being returned again"

"one of the pins has slightly bent where it wasn't locating quite right"

"i have read that the screen can be scratched easily so i did buy some screen protectors in black and clear i have taken a photo of the clear one i have on my watch which is really nice it covers the whole watch so it protects the sides as well"

"i have wanted a fitbit for a very long time now but i have always out it off because of them being quite pricey"

"the new unit arrived a week later in unmarked packaging with no accessories which was frustrating as my strap had also broken whilst i was trying to perform hard resets on the faulty unit"

"i wanted a watch to help me track my progress as i was trying to get back into shape"

"i have also linked fitbit pay to my santander bank account & have been using my watch to make contactless payments so no need to get my bank card out of my bag wallet any more!"

"burn radiation: i’ve seen so many people get dramatic with photos of their wrists being red or having rashes saying the product burned them or caused them radiation"

"i have found out that the reasons people hack fitbit accounts can be in order to a try to claim a new fitbit by using your account details and or b more alarmingly use the gps data from your exercise on walks runs etc and your sleep patterns to figure out where you live and when you sleep!"

"i have broken small strap while changing"

"unfortunately around this time august 2019 they pushed an app firmware update that has rendered my replacement versa essentially useless as it can't track my heart rate accurately at all"

"i wanted something that didn't require *four* different and bloaty apps on my phone just to get it all working and where one of those apps was allegedly not compatible with my *non samsung* device so had to be obtained from other sources even though it appears to work fine "

"fitbit are doing a fantastic of hiding the fact that of the current phones out at the moment it largely only is compatible with samsung and apple"

"of course they don't do overnight delivery so i waited a week and alas no unit arrived"

"i have just sent mine back after if stopped tracking my swim halfway through a few separate training sessions and on another occasion it didn’t even bother to start after i had pressed start and jumped in the pool"

"i bought this for my partner’s birthday and it has been nothing but a massive let down"

"however i lost faith in mine though because recently i've seen recorded active minutes going downwards !"

"the versa is plagued with problems it had real difficulty syncing it had difficulty tracking sleep it would freeze when trying to change clock face"

"later in the day i was working away as you do and checked the steps something didn't seem right as they were going up when i wasn't even moving"

"trouble began when the app crashed multiple times just trying to connect the watch to the phone after that it crashed a further few times trying to update and register the thing followed by further crashing when it had finally installed muttering something along the lines of bluetooth busy with device and constantly trying to sync but to no avail"

"i even tried altering the type of exercise to ‘driving’ as this should remove the incorrect steps stairs and calories but it didn’t they remained in the totals despite me telling the app i was driving!"

"having read the reviews and seen a mixture of positive and negative i wish i’d listened to the negative ones"

"the final nail in the coffin for me was the versa's refusal to pair with my laptop or earbuds despite multiple attempts at resetting the watch and reinstalling apps"

"it pretty much refuses to sync with my samsung galaxy and doesn't even show up as a bluetooth device on my iphone or pc"

"it is waterproof although i haven't put that to the test yet it doesn't have gps but uses the gps in your phone"

"the trouble with trying to fit a gps into a small size watch is that there is an inevitable loss in sensitivity which means it keeps losing the signal"

"at first i was unable to reboot the device"

"with sleep tracking enabled if you keep the versa on overnight you can find out why you're waking up tired in the mornings"

"waste of money"

"i need to reset it and my phone's bluetooth every 2 3 days for it to sync which is a real annoyance when you go for a run cycle as you cannot get gps data"

"i've had to go online and search through endless forum threads with nothing but useless canned answers about different devices and half the time i can't even find an answer"

"i’m thoroughly disgusted with this whole thing and i intend to order an apple watch and never ever touch fitbit again after this massive security breach"

"your advertising for this device is utterly misleading in fact its false"

"and worse still if you crack your screen which is quite common given that this is a fitness watch and will be subject to gym uses there is no repair option"

"this also seems to work on and off depending on software updates"

"my partner then attempted to sync it with her ipad but it constantly crashed lost the connection and took an eternity to set up"

"about 20 minutes after getting up i saw there was a huge deep scratch on the screen see picture "

"but my phone failed and i checked to see what phones are currently supported and i see they havent really changed in the past 6 months i have had my watch"

"i am also very disappointed with amazon"

"so it wasn't too much of a surprise when it died this morning jan 11 2020 after 2 years of solid use"

"too much of a faff so i sent it back"

"the watch is great but fitbit seem to remotely break it when they do updates killing the battery life overnight"

"with regards to battery life i actually suspect the connectivity tap issues above are down to the watch trying to save battery power by entering power saving mode and failing to do it very well which would also explain why fitbit are unable to fix the issues despite so many people complaining from day 1 that this watch has issues"

"using nfc to pay is incredibly limited to one bank you can only use a handful of 3rd party apps which don't work very well with the fitbit os"

"it turns out that my account has been hacked and someone has been able to change my email address i am unable to change it back as i cannot log into my app any more!"

"if you’re looking for essentially a £200+ digital watch with no other features give it a go"

"contacted support and got a stock response we are looking into it"

"you can record music onto it link it to your phone for gps functionality and there is a message monitor with a limited number of pre set responses but i have not used these functions"

"no technical complaints at all"

"however a chance slight bump has left spider cracks across the face and i believe there is no chance of a replacement screen"

"not sure i would ever use the pay app and there is a lack of other apps on the watch so i am really disappointed with this at the moment"

"must say i’m really disappointed as this has happened on my active holiday so even if i wanted to i could not get it replaced soon"

"but i feel i'm obliged to stop people wasting their money on this"

"i sought advice on various web sites turned bluetooth on and off un paired re paired the watch to the phone removed the app and reinstalled it turned the watch and the phone and the internet off so many times i lost count"

"it’s simply not ready for market yet which is a real shame"

"this has to be the worst design flaw ever those little pins and the angle you have to hold it is bad enough but for the secondary pin to keep jumping out is beyond a joke"

"please do a search on google about versa over reporting steps before buying"

"tried changing the watch face took over 30min then crashed the watch had to force a factory reset"

"this is made all the more frustrating given that when you hit the 'end session' button after a workout it provides a breakdown of each lap including the lap time on the watch face but as soon as you hit 'done' the lap times don't sync with the mobile app"

"difficulty syncing to app "

"i did have a battle getting one of the ‘factory fitted’ fitbit strap pins out ended up attacking it with long nose pliers not recommended as i nearly killed the watch in the process!"

"not happy with my wifi network standard sky broadband "

"went downhill from there: synchronisations started to fail and eventually gave up"

"sadly a few days ago it started malfunctioning"

"without the strap i could fit the pin easily but it would just not go in with the strap in place"

"eventually the small pin snapped off making the strap useless and as i tried refitting the original strap the pin fell off this as well"

"rev a might be a bit buggy revision b seems stable revision c provides new features but is now a bit buggy again"

"when i've done this it's lost the activity sometimes so i am unable to tell it when i've finished only to find the walk is still running in a background process sometimes hours later"

"still no higher"

"i think the versa's bluetooth is broken maybe hardware maybe the code in the factory reset flash image"

"it looks great and for the first month it worked really well now however it fails to sync all the time with my phone correctly and after trying all the support tricks uninstalling reinstalling restarting phone etc it is still struggling and i am gutted"

"maybe i had a faulty fitbit but my mum has issues with one as well and also had to send hers back"

"relplying yo messages: you can receive messages from the watch regardless of what phone you have but only androids can reply which sucks cause i have an iphone and have to get my iphone to reply"

"previously i've used my phone for tracking steps but as i can't practically take my phone everywhere when i'm just at home no pocket etc this watch is even better as it tracks elevation active minutes and dedicated workout tracking even integrated workouts to exercise wherever you are "

"endless problems "

"wouldn’t be without mine now if you’re unsure if you should get one i’d recommend it especially the versa : half the price of an apple watch and does pretty much nearly all the same stuff!"

"fitbit i'm severely disappointed"

"as such you're not limited to a select few"

"apps are a bit rubbish shame it can't use standard apps that we all know luckily enough it recognises my bank card but it should show you what you've paid but this part of the app doesn't work messages can be a bit hit and miss one day it works then it doesnt"

"the choice of additional apps isn’t great but my major gripe is the fact that it doesn’t sync with my iphone 6s plus and notifications are non existent"

"better watches that don't need to do petty tricks like this"

"i am genuinely so impressed with the outstanding level of courtesy and customer care every person i spoke with to try and fix my watch was helpful patient and also knowledgable about the product"

"i find it particularly frustrating as the watch does everything that i wanted to do however the poor battery life makes using this watch impractical"

"it’s got me moving so much more i had a cheap version that seemed to take forever to teach 10000 steps i really had to flog myself to get there"

"4 5 days before needing a charge i guess this would depend on how many times you use the screen etc but i have my alarms set on this i use the coach for the amazing built in 7 minute workout timers through out the day the relax app reminders notifications from my phone of calls messages snapchats and whatsapp i check the weather and use the exercise tracker too not to mention the sleep tracker and 24hr heart rate"

"it will sometimes show you at 140 bpm while walking when you arent even out of breath and on another occasion show you at 120 bpm when you've been working out in the gym and can barely stand"

"it’s absolutely hopeless just way too sensitive"

"i've restarted my phone restarted my versa force stopped app reset bluetooth uninstalled & reinstalled fitbit app turn off location then on again not sure why i need location on to sync checked my settings i've done everything"

"stopped vibrating with notifications on the first day after a month the screen and watch itself froze on the watch face wouldn’t light up or would tell the previous time i had looked at it for and wouldn’t update until the face would show up again unfortunately i am going back to a standard watch"

"i've used heart monitors and smart watches before but always found them slightly lacking a feature or two"

"not sleep though step counter should be renamed random some sort of movement counter and does not work when you place the hideous looking device in your pocket to wear a decent time piece"

"no visa or visa debit"

"just a further update: fitbit still not resolving contacted amazon customer services who have replaced the device"

"tried using it for swimming it was ok the first 4 times since then it loses count of lengths and sometimes even stops tracking exercise and returns to watch function"

"it's proved to be very unreliable"

"com the multiple issues i was facing are identified 2 3 years ago and the common answer is were sorry and try this but it's still not fixed"

"customer service is very poor again see reviews from other users pity because i like the device"

"after another month the time was displaying wrong and it did not connect to the phone anymore"

"this is a problem because if you enter your unlock pin 10 times in a row the watch locks itself permanently and cannot be factory reset without unlocking via pin which is blocked!"

"there is a huge issue with the software and fitbit are seemingly slow to sort it out"

"this is typical for startups and frequently responsible for their demise"